Nothing in the description indicated that this device was used, however upon unpacking it we found that the oxidation removal card showed a lot of embossing, indicating that the machine had been used. I have included a very low angle photo of the card to show the grooves.As of this moment we have not gotten the device to perform its power on self-check process as described in the instructions, and it will not indicate at the CAL reading when testing on the simulant pad. We are using the wall power adapter, not batteries.We're going to take a break and try again in a few minutes.[edit]In only one instance did the device indicate correctly for a known stone. It still will not calibrate properly. I am not convinced this thing was new; I am certain that it doesn't work. We are returning it.[edit]Return cancelled! The person for whom this was obtained reports that, earlier results notwithstanding, it is working properly at their workplace. Maybe I was testing it wrong. I'm more of a HVAC guy, I don't know from gem testers. Three stars for now, will update.